Education Resources and Articles

DenteMax understands and appreciates the role office managers have in making a practice profitable, enjoyable to work at and successful. This section and the Continuing Education section provide a spectrum of tools and resources to help you with your job. Both sections offer various continuing education and training courses to enhance and improve your career and successfully grow your practice. This section focuses on the organizations that provide resources and career oriented articles to keep you on the right path for success.  The Continuing Education section will features actual courses and coursework available to you free of charge or with a nominal fee or membership. 

Suggested Articles

Whose fault is it anyway — no shows and cancellations?

Recipe for rapid practice growth

Yes, dentists have feelings too

The newbie in the dental practice

E-newsletters for dental practices made easy

Customer service trumps all

Do you have symbiotic or life sucking relationships in your dental practice?

5 strategies to create a self-managed dental team

Don't make assumptions about patients due to their age

10 reasons why you should consider becoming a certified dental marketing assistant

Whose fault is it anyway — no shows and cancellations?

I’m being embezzled? It can’t be her, she’s my best dental practice employee!

Suggested Course Resources

Procter & Gamble:
Office Managers can choose from more than 100 free continuing dental education courses—a continuous education library provided exclusively by Procter & Gamble’s Crest Oral-B. The Procter & Gamble Company is an ADA Continuing Education Recognition Program (CERP) Recognized Provider and is designated as an Approved PACE Program Provider by the Academy of General Dentistry for Fellowship, Mastership, and Membership Maintenance Credit.

Visit for easy access to FREE online CE courses. If you are not already a registered user of, it only takes a few minutes to register.

Here is a descriptive list of some general courses you might find interesting on

Business Management
Business Plans, Practice Finance, Associateship, Marketing a Dental Plan

Personnel Management
The Hiring Process, Office Policy & Procedures, The Office Manual

Patient Management
The Effective Scheduling, Effective Treatment Plan Presentation

Technology for the Dental Practice
Selecting a Practice Management System, Dental Office Infrastructure of the 21st Century

Communication Skills
Applied Communications, Conflict Management, Communications with Children

Laboratory Relations
Lab Expectations

Community Service
Interaction with Peers, Community Service

Dental Hygiene Practice Management
Effective Treatment Plan Presentation, Resources for the Dental Hygienist, Contributing Experts

The American Association of Dental Office Managers (AADOM)
The American Association of Dental Office Managers (AADOM) is an organization of professional office managers, practice administrators, patient coordinators, insurance and financial coordinators, and treatment coordinators of general and specialized dental practices. Its mission is to provide its members with networking, resources and education to help them achieve the highest level of professional development. Some of the courses referenced may involve membership and course fees.

Here are some education sections on you might find helpful:

Webinars and Events
a full list of the current year and previous years webinars and events

AADOM Business College
patient management, dental insurance, record-keeping, reporting and terminology

Local Study Clubs
a network of local study clubs of dental office managers, business managers, financial/insurance coordinators and dentists

Forms and Resources
all the forms and resources you need to successfully utilize AADOM courses and program

Article Database
a full database of interesting and informative articles

The Academy of Dental Therapeutics and Stomatology – PennWell Dental Group
PennWell has been developing and publishing supervised self-study continuing dental education programs for dentists, hygienists, and assistants for many years.

As an ADA CERP and AGD recognized provider PennWell is able to provide supervised continuing dental education to all dentists and hygienists in the United States, as well as countries outside of the U.S. that recognize the ADA CERP and AGD programs. These courses have a small fee.

Here are some of the courses available through you might find helpful:

Basics of Business Success
10 Top Management Tools for a Successful Practice
Building a Better Hygiene Department For Patient Care and Profitability
Dental - Medical Cross Coding 101 

The DALE Foundation
The Dental Auxiliary Learning and Education Foundation (the DALE Foundation) was founded in 2010 by the Dental Assisting National Board, Inc (DANB). The DALE Foundation is a nonprofit organization and the official DANB affiliate. The DALE Foundation’s mission is to benefit the public by providing quality continuing education to dental professionals and conducting sound research to promote oral health.

The DALE Foundation offers interactive online educational courses and resources to advance the dental team and prepare dental auxiliaries for DANB certification. Excellence is important to the DALE Foundation, which is why all of the e-learning courses and study aids are created by educators and experts in the dental community. The DALE Foundation’s products adhere to the same quality and high standards for which DANB is known.

American Dental Association
Offers quality course content at a reduced rate to the dental community. Available 24 hours a day at your convenience. You need to be a member of the ADA to access these courses.

Here are some of the courses you might find helpful on

Drop the Shield and Attract More Patients
Listening for Success
Six Steps to Resolve Conflict
12 Necessities of an Exceptional Practice

DenteMax, LLC (DenteMax) is not an affiliate of, American Dental Association, The DALE Foundation, PennWell Dental Group or The American Association of Dental Office Managers.
DenteMax is offering access to course work and classes of those companies ONLY AND SPECIFICALLY MAKE NO WARRANTY OF ANY KIND REGARDING THE GOODS AND SERVICES OFFERED.