Whose fault is it anyway — no shows and cancellations?

Source: DentistryIQ, By: Kristine A. Hodsdon

A high number of no-shows and cancellations create a lot of stress for dental professionals. After all, they affect the schedule, efficiency, profitability, balance, service, case acceptance, and, oh yeah, often times a hygienist’s salary. If your practice is struggling with no-shows, consider looking at the practice systems vs. symptoms. What are two action steps you can do in over the next 30 days to decrease no shows and cancellations?